Customer Satisfaction stories - Page 5

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

DXC launches SAP practice in Japan, led by Takehiro Nagatsuka, to support enterprise modernisation ahead of the 2027 SAP S/4HANA migration deadline.

Siemens is named a leader in Product Lifecycle Management for discrete manufacturing by Forrester, with Teamcenter software praised as a customer favourite.

Omnissa bolsters leadership with three senior hires to accelerate partner-led growth and expand its global digital workspace market presence.

DXC has launched a new SAP practice in Japan, led by Takehiro Nagatsuka, to help firms meet the 2027 SAP S/4HANA transition deadline and boost digital growth.

Amplitude leads in digital analytics, topping Forrester's Q3 2025 report for ease of use, AI innovation, and customer satisfaction.

Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

Lenovo ranks eighth in Gartner's 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.

Cebu Pacific will implement Lufthansa Systems' NetLine suite to enhance operations, crew management and support its growth across Asia and beyond.

Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.

Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.