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Customer engagement Stories - Page 42

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Customer engagement stories

Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Zendesk unveils AI Dynamic Pricing Plan for flexibility
Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024
Nearly half of AI marketing efforts fail to meet goals
Digital Transformation

Nearly half of AI marketing efforts fail to meet goals

New research reveals that while 73% of companies have adopted AI in marketing, only 52% are achieving expected business value, posing significant challenges.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024
Brightcove launches global personalised video platform
Customer Experience

Brightcove launches global personalised video platform

Brightcove has launched its Marketing Studio for Sales, enabling global teams to create personalised video content seamlessly and efficiently.

By Sean Mitchell • 2 min read • Fri, 15th Nov 2024
MoEngage launches tools to boost Aussie market engagement
Customer Experience

MoEngage launches tools to boost Aussie market engagement

MoEngage unveils a suite of tools for Australian marketers to enhance cross-channel engagement during the festive season, boosting personalised customer experiences.

By Catherine Knowles • 2 min read • Wed, 13th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Thesys secures $4m to advance generative UI designs
Digital Transformation

Thesys secures $4m to advance generative UI designs

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

By Melania Watson • 3 min read • Fri, 8th Nov 2024
Pixellot appoints Doron Gerstel as new Chief Executive
Customer Experience

Pixellot appoints Doron Gerstel as new Chief Executive

Pixellot has announced a leadership change, with Alon Werber stepping down as CEO after nearly a decade, succeeding by Doron Gerstel.

By Imee Dequito • 3 min read • Thu, 7th Nov 2024
Eagle Eye partners with Neophyte.ai for AI retail insights
Data Analytics

Eagle Eye partners with Neophyte.ai for AI retail insights

Eagle Eye has teamed up with Neophyte.ai to revolutionise retail marketing, using real-time data to enhance customer engagement and insights.

By Imee Dequito • 2 min read • Wed, 6th Nov 2024
SourseAI & Digitalk join forces to support new MVNOs
Unified Communications

SourseAI & Digitalk join forces to support new MVNOs

Sydney's SourseAI has partnered with Digitalk to help mobile virtual network operators launch and thrive using AI and flexible platform solutions.

By Imee Dequito • 3 min read • Wed, 6th Nov 2024
Unlocking unused customer data: A wake up call for travel and hospitality
Hyperscale

Unlocking unused customer data: A wake up call for travel and hospitality

A report reveals 57% of travel firms struggle to unify customer data, hindering marketing strategies and customer experiences in a competitive industry.

By Billy Loizou • 5 min read • Tue, 5th Nov 2024
Aflac wins 2024 CSO award for innovative security project
Customer Experience

Aflac wins 2024 CSO award for innovative security project

Aflac has been awarded the 2024 CSO Award for its innovative Quackcess Granted authentication initiative, enhancing security and customer experience.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024
TrueDialog unveils SMS app for Salesforce Marketing Cloud
Customer Experience

TrueDialog unveils SMS app for Salesforce Marketing Cloud

TrueDialog has launched its SMS application for Salesforce Marketing Cloud Engagement, enhancing SMS integration across the Salesforce ecosystem.

By Kaleah Salmon • 2 min read • Fri, 1st Nov 2024

Stories from Other Regions

Customer engagement stories

PharmX & CH2 expand partnership to boost pharmacy reach
Data Analytics

PharmX & CH2 expand partnership to boost pharmacy reach

PharmX and CH2 have expanded their partnership to enhance pharmacy engagement, introducing over 10,000 products and advanced analytics for Australia's healthcare sector.

By Imee Dequito • 2 min read • Wed, 13th Nov 2024
Dentsu & Salesforce unveil AI-driven Smarter Media tool
Customer Experience

Dentsu & Salesforce unveil AI-driven Smarter Media tool

Dentsu has unveiled Smarter Media, an AI-driven solution aimed at enhancing personalised buying experiences while boosting retail media monetisation.

By Kaleah Salmon • 2 min read • Tue, 12th Nov 2024
New Relic opens new Bengaluru office for expansion in India
Customer Experience

New Relic opens new Bengaluru office for expansion in India

New Relic has expanded its presence in India by launching a new office in Bengaluru, featuring over 300 seats to support its growing teams.

By Melania Watson • 3 min read • Fri, 8th Nov 2024
Pattern launches service to boost Australian Amazon sales
Customer Experience

Pattern launches service to boost Australian Amazon sales

Pattern has launched Pattern Recovery to help Australian brands recover up to AUD $6 million in missed revenue from their Amazon marketplace activities.

By Imee Dequito • 3 min read • Wed, 6th Nov 2024
PicoNext launches AI-powered app for Shopify DPP creation
Customer Experience

PicoNext launches AI-powered app for Shopify DPP creation

PicoNext has introduced a new Shopify app that allows merchants to easily create Digital Product Passports using generative AI, aiding compliance with EU regulations.

By Kaleah Salmon • 2 min read • Tue, 5th Nov 2024